GENERAL INFORMATION

General Information

• What's included in the price of the trip?
• How many people are there on your group trips?
• Is the price of trips on the website in US dollars?
• Are the photos on the website real?
• Are you planning to add other destinations?
• Are you hiring?

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Who Are Our Travelers?

• How old are Wild Terrains travelers?
• What does it mean when you say that your trips are for women only?
• What’s the minimum age to travel with Wild Terrains?
• Can I go by myself?

Policies (changes, refunds, etc.)

• What are your deposit, change, cancelation, and refund policies?
• If I rebook my trip and need to rebook again, what happens?
• Can I cancel my airport transfer after I’ve booked?
• Can I change my trip?
• How do I apply a trip credit to a new booking?

Customer Service

• Why am I not receiving emails from Wild Terrains?
• What are your customer service hours?
• Can I speak to someone on the phone? Can I schedule a call?

Booking

• What information is required at the time of booking?
• I want to attend, but the 50% deposit is a bit high for me to pay in one payment. Can I break up the payment into two?
• What are your booking terms?
• When do you close trips? What’s the last day to join?
• I used the wrong credit card, is it possible to change my payment method?
• I want to book now, but I have a friend who might join me later. Can I book a private room now and switch to a shared room if my friend decides to join?

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Shared Rooms

• What is sharing a room like?
• Can I share a room with another traveler?
• I'm traveling with a friend and we want to be roommates. How will you know who to pair me with?
• Can I have my own hotel room?
• Is there an option to share a room on some nights and not others?
• Can three people share a room?

Planning

• What are the tipping customs in each destination? And how should I tip my trip leader?
• How long does it take to get from the airport to the hotel?
• Is the website itinerary the real itinerary?
• Where do I meet the group for the start of my trip?
• Does Wild Terrains book my flights? Are flights included in the trip price?
• Will there be free time on my trip that I can spend as I wish?

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Concierge

• If I’m coming in a day early, can I book the same room for an additional night before the group trip starts?
• Do you plan private trips?
• Can you book me a private airport transfer to/from my hotel? Can you book me a private car transfer between two airports?

Circle Community

• I'm having trouble logging into Circle, the community platform for Wild Terrains. Can you help me find my Circle username, password, or account?
• How will I receive information about my trip after I've booked?
• What’s the best way to connect with other travelers?

Traveler Information

• I’ve already filled out the traveler form but my information has changed. How do I update the traveler form after I’ve filled it out?
• My passport is expiring and I’ve already given you the old number in the traveler form. How do I give you my new passport number?

Dietary Restrictions

• Can you accommodate dietary restrictions?
• Can you accommodate vegetarian or vegan diets on the trips?
• What if I don’t drink alcohol? Is there a non-drinking option?

Mobility & Physical Requirements

• How active are the trips? What is the mobility level required?
• I can’t swim. Can I stay behind for the boat rides?
• How hard are the hikes? Are hiking boots really necessary?

Travel Insurance

• Why do I need travel insurance?
• If I already have trip insurance, is medical insurance required for your trips?
• Can I use my credit card for travel insurance?

Packing

• If I bring an adaptor, can I use my 120 voltage appliances with it?
• Do your hotels have hair dryers?
• What should I pack?

Waitlist

• The trip I want to go on is sold out. Can I add myself to a waitlist?
• I'm on a trip waitlist - how likely is it that I'll get to go on the trip?